PRIVACY POLICY for ZenAlpha.io

1. DATA WE COLLECT

We only collect the minimum information necessary to provide you with our trading strategies and subscription services:

• Account Information: Your email address and a securely hashed version of your password.
• TradingView Identity: Your TradingView username, which is required to grant you access to our proprietary scripts.
• Transaction Data: When you make a purchase, we collect data related to the transaction (e.g., subscription tier, date of purchase). Note: We do not store your credit card or full payment information on our servers.

2. HOW WE USE YOUR DATA

Your information is used strictly for:

• Service Delivery: Authenticating your account and authorizing your access to our strategies on TradingView.
• Communication: Sending you subscription updates, renewal reminders, or critical technical alerts.
• Support: Responding to your inquiries and troubleshooting technical issues.
• Security: Preventing fraud and unauthorized access to our intellectual property.

3. THIRD-PARTY SERVICES & DATA SHARING

We do not sell, rent, or trade your personal data. We only share information with trusted third-party providers essential for our operations:

• Payment Processing: All payments are handled by Stripe. Their use of your personal information is governed by their own Privacy Policy.
• Execution Infrastructure: If you choose to automate your trading, data may flow through your chosen third-party platforms (e.g., TradingView, OKX, Bitget). We do not control how these platforms handle your data.
• Legal Compliance: We may disclose information if required by law or to protect our legal rights.

4. DATA SECURITY

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted between your browser and our servers is encrypted via SSL/TLS.
• Password Safety: We use strong one-way hashing algorithms (e.g., BCrypt) to store passwords; your raw password is never visible to us.
• Access Control: Access to our database is strictly limited to authorized personnel only.

5. COOKIES AND TRACKING

We use "cookies" to enhance your experience, such as keeping you logged in and remembering your preferences. You can disable cookies in your browser settings, though some features of the Website may not function correctly as a result.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request the correction or deletion of your data.
• Withdraw your consent for marketing communications.

To exercise these rights, please contact us at support@zenalpha.io.

7. DATA RETENTION

We retain your information only as long as your account is active or as needed to provide you with services. If you request account deletion, we will purge your data from our active records, except where required for financial auditing or legal purposes.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.